Image upload issues with certain devices / browsers

Contribute Bug

AI-generated summary

Users are experiencing image upload issues on certain devices and browsers, particularly with recent versions of iOS and macOS. rlauriston reports a specific error on an iPad after updating to iOS 17.5.1, while others note timeouts and a generic error message: “Sorry, there was an error uploading [file name here].” The issue appears to affect multiple production instances but not local dev environments. Arkshine confirms the problem occurs on iPad with Safari and Chrome, and while enabling composer_ios_media_optimisation_image_enabled helps, it doesn’t fully resolve the issue. Genisis(/t/-/311196/7) notes that uploads via chat work more reliably, suggesting a potential difference in upload mechanisms.

1

My users report problems with image uploads. I can’t duplicate the problem with Firefox on Windows or Android so it seems like it’s specific to certain devices / operating systems / browsers.

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2

Can you ask people on FTC if they can reproduce the issue on this bug topic? (if so what is the exact browser model they are using)

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3

Anyway you guys can change the topic upload to the one that’s used in chat? I tested it and it uploads way faster in chat (live chat) than to the topic thing (idk what it’s called sorry lol)

4

Seems to be specific to more recent versions of iOS (and maybe macOS?). My iPad was working fine with 15.4 but after I updated to 17.5.1 a three-file upload failed after the second with the following error:

/var/www/discourse/lib/discourse.rb:138:in `exec':

Doesn’t seem to be browser-specific.

Other users are reporting timeouts, none mentioned error messages so far.

5

Does this happen here as well?

6

I can’t reproduce it here on an iPad 17.5.1 and Safari/Chrome, no matter how many times I try. However, I do have trouble uploading images on Robert’s forum and two other production instances I own (latest version, safe-mode enabled).

Unfortunately, I don’t have a Mac to see the browser console on iPad.
It’s unclear where the issue is.

  • It fails always with this message:
    Sorry, there was an error uploading [file name here]. Please try again
  • It can fail with a single image upload (not specific to bulk upload)
  • The same image upload can work sometimes, but it fails most of the time.
  • Same issue with Chrome (it doesn’t seem specific to the browser)
  • I can’t reproduce it on a local dev instance
  • Enabling composer_ios_media_optimisation_image_enabled makes the issue less frequent, but it still happens in bulk.

:thinking:

1 Like
7

I noticed uploading via chat function works much better.