Implementing KCS

[IAmGav (Gavin Perch)]

@marceld

One thought is that an agent creates a thread in a private category while their case is being worked. When they’re done, the thread is locked

You can implement this with 2 plugins

1. Discourse Assign Plugin

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Required user level: Administrator (for configuration), members of allowed groups (for using assignments) Hosted by us? This plugin is available on our Business and Enterprise p…

2. Discourse Solve Plugin

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…