KCS 구현

[IAmGav (Gavin Perch)]

@marceld

한 가지 아이디어는 에이전트가 사건의 처리가 진행되는 동안 비공개 카테고리에서 스레드를 생성하는 것입니다. 처리가 완료되면 해당 스레드는 잠금 처리됩니다.

이것은 2개의 플러그인을 사용하여 구현할 수 있습니다.

1. Discourse Assign 플러그인

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Required user level: Administrator (for configuration), members of allowed groups (for using assignments) Hosted by us? This plugin is available on our Business and Enterprise p…

2. Discourse Solve 플러그인

Discourse Solved

Summary Discourse Solved lets topic authors and staff members mark a reply as the topic’s solution. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. While Discourse Solved can be used in a variety of use cases, this documentation is focused on the primary use case of a support or Q&A category. Note: Discourse Solved is not available on the Free plan. Setting up a support cat…