Is there a possibility to integrate my community with JIRA or Zendesk? The problem is, we have a category of Bugs, but we don’t want a new support channel,therefore, everything posted there I want to go directly to Zendesk or JIRA. Is it possible? Thank you.

[图片] jenni_alencar: Is there a possibility to integrate my community with JIRA or Zendesk? The Discourse Zendesk plugin will create Zendesk tickets from Discourse topics. For sites on our hosting, that plugin is only available on the Enterprise plan. Another option would be to use Discourse …

@Falco can you help me on this? In the plan that I have today, is it possible to do this integration by the Discourse Zendesk plugin or the other option with Zapier? Thank you.

The Zapier integration should work for you: https://zapier.com/apps/discourse/integrations/jira

For Zendesk, too? And we have to pay for this solution?

[图片] jenni_alencar: For Zendesk, too? Looks like Zapier also supports Zendesk: Connect your Discourse to Zendesk integration in 2 minutes | Zapier [图片] jenni_alencar: And we have to pay for this solution? Zapier uses Discourse webhooks , who is a core features available everywhere.

For creating Zendesk tickets with Zapier, I think the best approach would be to point a Discourse Post Event webhook at a Zapier webhook trigger. This topic gives details about how to set that up: Discourse Webhooks and Zapier . The example that topic uses is for sending an email based on a User even…

Discourse 与 JIRA/Zendesk 集成

支持

Falco (Falco) 2020 年2 月 10 日 18:56 6

看起来 Zapier 也支持 Zendesk：Discourse Zendesk Integration - Quick Connect - Zapier

Zapier 使用 Discourse 的 webhooks，这是一个核心功能，在所有地方都可用。

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