Zendesk/Discourse 集成

支持 安装
1

Hi everyone,
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:
1- have discourse community conversations appear in search results on the help center
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo

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2

I’m not sure about posts appearing as search results but there is a plugin

It will help you with creating tickets through discourse topics.

2 个赞
3

Thanks!
I will take a look at this post.
Jo

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4

嘿，Jonathan，你找到解决 #1 的方法了吗？我们也在研究这个。