I understand that daily digest emails, currently, it’s not possible to force the system to send them to users who have recently been active"
But this is the mandatory thing that we want for our marketing setup .Is there any way to accomplish this? if yes please let me know or we have to look for an alternative tool
Could you expand on this requirement a bit more? Because it feels strange (and really not recommended) and I’m wondering if there’s other ways to achieve the same goal.
2 Likes
we need to send daily digest emails to active users .But the current setting in discourse is to send daily digest emails for inactive users who has not logged in to discourse for last 7 days . we are using discourse to discuss about community related things ,so it is mandatory for us to send daily digest emails for active users also .
Sorry, but I don’t think you’ve explained the “why” behind this requirement.
Why do you need to send a daily email to users that are active on the forum? Why is weekly not good enough? Why are the normal notifications not enough?
2 Likes
Even they use dicourse daily- our marketing team requirement to send daily digest emails to them ,Because they can read all important stuff in one email
I think there may be an open Feature request for this?
3 Likes
Wouldn’t forced digests regardless of user setting violate all of the spam regulations of just about any country that has anti-spam legislation? Opt out is essential, no?
3 Likes
Hello and welcome @sharloo 
I think in this use case it’s for a summary for their marketing department so the ‘mandatory’ element would likely be a business policy rather than enforced for all ‘non-employee’ users.
Though I think an alternative approach could be to use the AI Summary feature instead:
ETA: I may have got confused about what the intention is. 
A mandatory daily email summary to all users for marketing purposes would be rather problematic on multiple points.
4 Likes
I don’t think their request has stipulated a user couldn’t opt out.
Though an alternative would be simply to setup a daily marketplace category with a summery of linked topics and set the category to watch first post or watching if marketing staff only
I imagine a special category could be setup to be automated with AI similar to Meta’s Daily Summary that targets marketing material posts.
4 Likes
With “marketing setup” do you mean you want to use the email summary itself as a marketing tool, to send emails containing ads/marketing info? If so, that’s not what the email summary is for and Discourse is not intended to be used this way. You’d want to use some other newsletter or marketing platform geared towards engaging with people in their email.
(Or turn on mailing list mode, so your members get an email for every post and can post to your forum by replying to the emails. But again, Discourse is not intended to be used this way. It’s better to get your community in the habit of logging in and participating on the site.)
You’re not providing alot of information in this topic about your needs and reasons, so the rest of us are just making guesses at how to help you..
Incidentally, I still find the email summary to be interesting and worth receiving, as community manager here. I recently created a test account that I don’t use to log in every day and a byproduct of that has been that I get the email summary.
Having a test account is useful as community manager because you can see Discourse as your regular members see it, and I recommend it.
5 Likes
Thanks Tobias, that’s a great suggestion for me as an emerging community manager. Appreciate the thoughtful reply. and I’ll be digging into the Discourse AI features as well.
2 Likes
For https://geowebforum.ch we’ve developed
to send a weekly e-mail listing all posts since the last such e-mail to all members of the forum who didn’t opt out. This is separate (and, if users keep both enabled, additional to) the automatic “summary” e-mails sent to inactive users by Discourse by default.
The code could be adapted to send the mail daily instead of weekly.
What’s still missing is an opt-out link in the footer of the e-mail message. (Currently, users who want to opt out have to do so at /my/preferences/emails (i.e., for GEOWebforum at https://geowebforum.ch/my/preferences/emails), which isn’t as easy as we’d want it to be.)
3 Likes