Hello all, I am dealing with an account of a user who lost his physical 2FA key (I assume a YubiKey or something similar). Is it possible for me to manually reset his password/allow him to bypass his 2FA one time in order to recover the account without needing to delete his account and have him sta…

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I found this guide: Disable 2FA via console For anyone else looking :saluting_face:

Can an admin user not just open the user, press the admin button and change the settings on the security tab? I know you can at least reset email or password that way.

No, though as @RGJ showed, admins can disable a user’s 2FA entirely.

È possibile recuperare/resettare l'account in caso di smarrimento della chiave hardware 2fa?

Supporto

maxb (max) 23 Febbraio 2024, 8:04pm 2

Ho trovato questa guida: Disable 2FA via console

Per chiunque altro stesse cercando

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È possibile recuperare/resettare l'account in caso di smarrimento della chiave hardware 2fa?

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