Javascript integration with current theme not working

dev
1

Hi all,

We added the following Javascript code as a new theme component before the tag and whitelisted the domain to enable the live chat functionality:

<script>
    window.__lc = window.__lc || {};
    window.__lc.license = removed;
    ;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:"2.0",on:function(){i(["on",c.call(arguments)])},once:function(){i(["once",c.call(arguments)])},off:function(){i(["off",c.call(arguments)])},get:function(){if(!e._h)throw new Error("[LiveChatWidget] You can't use getters before load.");return i(["get",c.call(arguments)])},call:function(){i(["call",c.call(arguments)])},init:function(){var n=t.createElement("script");n.async=!0,n.type="text/javascript",n.src="https://cdn.livechatinc.com/tracking.js",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice))
</script>

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image795×382 35.5 KB

However, the chat icon does not appear using the javascript code. (it is working on a WordPress instance).

Did I miss a step to enable this external script?

Thanks for the help!

2

Hi, do you see any errors in the browser console?