The question was already asked once, but not answered. Maybe this time someone knows about it.
In my vision we have a partner / customer forum which may not be necessarily publicly available. Within this closed community I thought about letting customers create a JIRA Service Desk ticket right out of a forum discussion. Anything like that possible or planned?
This is pretty much the same as your SalesForce question. If you can get Discourse to use the same SSO master, you should be fine.
Attached my Salesforce question: https://meta.discourse.org/t/salesforce-integration-in-closed-community/72763/2
Well then I’ll see first if I understand it for Salesforce and I will see how far I can go then for JIRA Service Desk if it basically based on the same principle.
As I just discussed the same in a different forum I thought I give you some further insight about my idea:
I am looking for a solution that also allows to directly create a support ticket out of a forum discussion. The community should try to help themselves, however if necessary they should be able to directly trigger a support case out of the discussion.
A ticket should be created and the support staff be notified about that (which is already business of the ticketing software). However, he/she should be able to quickly jump to the link of the discussion as well.
I assume this is a bi-directional integration and I am interested specifically if something like that exists for JIRA Service Desk or Zendesk Support?
2022년 현재 이 기능의 상태는 다음과 같습니다:
Discourse 웹훅을 사용하는 Zapier 연동이 있습니다:
Discourse Jira Software Server Integration - Quick Connect - Zapier 와
Discourse Zendesk Integration - Quick Connect - Zapier
또한 Zendesk 플러그인도 있습니다.
또한, Discourse 자체에는 2017년 이후 이 목적을 위한 훌륭한 새로운 기능들이 추가되었습니다. 예를 들어, 주제를 스태프에게 직접 할당하는 기능, 스태프 속삭임, 알림 리마인더 등이 있어, Jira나 기타 외부 도구에서 티켓을 생성하지 않아도 상당한 수준까지 처리할 수 있습니다.