JSON parsing error in X-MSYS-API


On two different relatively new instances email has stopped working.

Sending test email from admin shows this in admin/email/skipped

[Sender] 550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0

Tried rebuilding but no change. Any suggestions?

Edit: running 1.7.0.beta7

30 min. install, green lights on everything, but emails fail
(Régis Hanol) #2

Are you using sparkpost as mail provider?


Yes, using sparkpost.

(Jeff Atwood) #4

Hmm so this is specific to sparkpost?

(Régis Hanol) #5

Yeah. It’s the header we use to send SparkPost the message_id in case we get a bounce.

(Jake Hower) #6

I’ve got the exact same issue with SparkPost too. Every outbound email is being rejected.

This is the raw json

{"bounce_class":"25","customer_id":"94563","error_code":"550","event_id":"84456312826851433","msg_from":"reply+verp-be6a5b9dba99f405d9de60d7c1925275@fastgrowth.io","raw_rcpt_to":"jake@fastgrowth.io","raw_reason":"550 5.6.0 JSON parsing error in X-MSYS-API: continue at offset 0","rcpt_meta":{},"rcpt_tags":[],"rcpt_to":"jake@fastgrowth.io","reason":"550 5.6.0 JSON parsing error in {hash}: continue at offset 0","remote_addr":"","tdate":"2016-11-02T22:44:07.000Z","template_id":"smtp_84456312805812268","template_version":"0","transmission_id":"84456312805812268","type":"policy_rejection","timestamp":"2016-11-03T09:44:07.000+11:00"}

(Régis Hanol) #7

This should be fixed now :racehorse:

(Régis Hanol) #8