The discussion revolves around implementing ‘Just In Time’ notifications for common FAQ items, particularly within ‘How-to’ categories. erlend_sh suggests prioritizing certain marked articles or categories (e.g., Support) to surface relevant content when users ask similar questions — possibly via a popup. codinghorror proposes that “your topic is similar to” should show categories and prioritize certain content, favoring smarter, shorter terms over long ones. In post 3, codinghorror confirms Phase 1 of this smarter system is live, integrated with the popup search, crediting @eviltrout’s work — the popup now shows slightly fewer matches and links to the full search page with “more”. sam questions what search terms would trigger such notifications, noting odds are low unless the system searches blank fields. The thread explores enhancing user experience by proactively surfacing helpful content during topic creation or search.
Continuing the discussion from Automated Signatures?:
Perhaps certain marked articles/categories (How-to) could get preferential treatment in linked categories. For example in the Support category, the most relevant How-tos could get a special pop-up like so:
For improved relevance hits, you could supplement the How-to article with a “common for these cases” questions similar to the ones you’ve frequently seen in Support already.
I think it makes more sense for “your topic is similar to” to
basically for it to get smarter long term rather than adding more “stuff” on top of it.
Ok phase 1 of smarter is in, unification with the pop up search. Thanks to @eviltrout’s hard work on this.
One thing that jumps to mind here @sam perhaps this could show slightly less matches and have a “more…” that kicks you into the new full page search based on the same search terms?
Sure, but what terms would it search for? Odds are it would come up blank
