LLMs and the impact on customer support

[merefield (Robert)]

My client has just gone live with his using Chatbot

Advice on a support bot for a technical support forum (Discourse AI vs Discourse Chatbot)

It took longer than expected but we finally have our support chatbot live, albeit in “beta testing mode”. Thanks to everyone who offered advice along the way! And special thanks to @merefield for writing the Chatbot plugin! If you’d like to try it, here’s how.