What’s the right way for a moderator to mark a topic as duplicate, let the topic author know, and possibly close the topic referring to the right topic?
on my forum, our moderators merge the topic and posts to the existing one. if the first post is identical we don’t move that one, we just close it. either way the topic creator is also pm’d to let them know. i think each forum may have different ways of doing this. we also have system generated topics that can sometimes be duplicates and we close those and merge any reply posts into one.