Anyone else have this issue on mobile? DMs are pretty useless on a phone. This happens on both my smart phones…How to fix?
AI-generated summary
A user c12gene reports that mobile DMs are being cutoff on their phone, with the message box not displaying properly. Another user, maiki, suggests the issue might be related to a custom theme or footer, recommending a temporary theme switch to test the cause. c12gene confirms the issue persists across both light and dark themes, indicating it may be the same theme. They are accessing the site via a web browser shortcut on their phone, not the DiscourseHub app. dax later identifies the issue as being caused by custom CSS and the Versatile Banner, and confirms a temporary fix has been implemented, with a permanent fix planned for the future. c12gene expresses gratitude for the resolution.
I’ve seen that happen when there is a custom footer in the theme, where it interacts with the layering of of the chat messages.
Are you able to temporarily switch to another theme and try chat on mobile? That would assist pinpointing if the custom theme is the source.
It would only be for you, for a moment to check if the chat issue is isolated to the theme.
When you install the theme, only check Theme can be selected by users:
Then, on your Interaction preferences tab, you can switch to a new theme to test:
That’s what I normally do to debug that, it’s a quick switch just for my account.
If I were worried about folks changing their preferences at that very moment, I might also apply some quick CSS:
.user-preferences .theme {
display: none;
}
Before:
After:
That’s one approach to figuring out a fix. 
How are you accessing the sites? Web browser? DiscourseHub? And since you mentioned plural, which kinds of phones?
Thanks @maiki, I have two theme options…light and dark..I tried both on my phone…Same result…Here’s a screenshot of my theme options…Might be the same theme just light and dark?
I’m accessing the site through my phone on a web browser shortcut on my phone’s homepage…Tried that discourse hub app…Not a good experience there and all it does is open my web browser anyway.
@c12gene the problem was partly caused by your custom CSS and partly by the Versatile Banner. I’ve implemented a temporary fix for both issues. Next week or so, we’ll work on properly fixing the Versatile Banner.
@dax you are awesome…Thank you sooooo much!!!