When someone clicks an option in the banner, the poll in the topic is updated. After voting they’ll no longer be shown the banner on their current device. You can also configure the banner to show after a set number of minutes (default 20), and can also stop it from showing at a point (default is 7 days).
No, there’s no way to add a comments input to this… all this does is surface a poll from a topic and put it into a banner. So the banner really just draws attention to the poll and makes it easier for more people to participate… the topic containing the poll can accept replies as usual though, so maybe adding a link would suffice?
[poll name=example type=number results=always max=10 step=1]
# How likely are you to recommend us to a friend? [Comments? Questions?](http://community.example.com/t/this-is-my-poll-topic/111)
One thing that may have happened: if you created the poll, saw the banner, and then edited the topic to add the links later… the original banner without the links may be cached (this is so the banner doesn’t create large amounts of additional “pageviews”). You can remove the cache by right clicking the page, choosing inspect… and clearing local storage:
Making the topic unlisted works for me too… the topic does need to be public, but unlisted topics are public and just hidden from the topic list for normal users (so normal users can visit it, but only via a direct link)
As a followup on this, we finally ran this successfully for 2 weeks in late March.
After some private conversations with Support, we finally understood that voting requires the ability to post in the category the underlying poll/topic is posted in. I had filed the poll topic in a private category, so the NPS popup was only presented to those with the ability to use that category.
With ~22k logged-in pageviews per week in March, we had 46 voters.
We’ve created groups for the Detractors and Neutrals. That will make it easy to send a message out to them, asking for more specific feedback.
Tangentially, it also allows us to easily view their recent activity in aggregate.
I’m trying the poll banner theme component suggested by @awesomerobot but I am not sure if it is working well. When we tested, it seems that the user needs to refresh the page to show the banner, even if the user has navigated through the pages for several minutes (more than the “show after” set).
Furthermore, after a day running it, just 1.5% the users that visited voted.
Does anyone else experienced the same?
I am also wondering how the view count for the post works in this case. Does it add a view everytime a user sees the banner?
Already we’re at 22 non-employee votes after just 4 days, so I’m feeling positive about this.
Also, I’ve realized I can use <br/> to add linebreaks in the question (just hitting Enter will break the display) so I was able to make the text a little nicer.
And finally, we’ve used the Data Explorer plugin to pull a list of TL1 & TL2 users who’ve logged in since the last poll, and we’ll send them a message soon using the BCC plugin, asking them to please be sure and vote. That message will include a direct link to the poll topic in case they’ve already dismissed the banner. Here’s the SQL to pull the list
SELECT username,last_posted_at,last_seen_at FROM users
WHERE trust_level != 4
AND trust_level > 0
AND last_seen_at::date > '2022-04-01'