New users unable to sign up

I’m having an issue on my Discourse site: hub.youthpowercoalition.org

Some people are unable to sign-up. I’ve done only limited testing so far, but this may be true only for emails that have numbers in them?

Error message: “Something went wrong, perhaps the username or email is already registered. Try the forget password link.”

We’re definitely using an email that has not been registered, though.

How do we troubleshoot this?

3 Likes

I tried forcing some numbers into my email and signup failed with and without them.

Try seeing if there’s any issues according to accounts or the database in the logs area (only you can access this): https://hub.youthpowercoalition.org/logs

2 Likes

I didn’t know about this area, thank you!

Here’s a screenshot of the most recent logs.

Here are details of the logs just from Monday

Message

ActionDispatch::Http::MimeNegotiation::InvalidType ("%{#context['com.opensymphony.xwork2.dispatcher.httpservletresponse'].addheader('s2qz25z5'" is not a valid MIME type)
lib/middleware/omniauth_bypass_middleware.rb:71:in `call'
lib/content_security_policy/middleware.rb:12:in `call'
lib/middleware/anonymous_cache.rb:353:in `call'
config/initializers/100-quiet_logger.rb:23:in `call'
config/initializers/100-silence_logger.rb:31:in `call'
lib/middleware/enforce_hostname.rb:23:in `call'
lib/middleware/request_tracker.rb:187:in `call'

Backtrace

actionpack (6.1.4.1) lib/action_dispatch/http/mime_negotiation.rb:31:in `rescue in block in content_mime_type'
actionpack (6.1.4.1) lib/action_dispatch/http/mime_negotiation.rb:24:in `block in content_mime_type'
rack (2.2.3) lib/rack/request.rb:69:in `fetch'
rack (2.2.3) lib/rack/request.rb:69:in `fetch_header'
actionpack (6.1.4.1) lib/action_dispatch/http/mime_negotiation.rb:23:in `content_mime_type'
actionpack (6.1.4.1) lib/action_dispatch/http/request.rb:269:in `media_type'
actionpack (6.1.4.1) lib/action_dispatch/http/request.rb:355:in `form_data?'
rack (2.2.3) lib/rack/request.rb:445:in `POST'
actionpack (6.1.4.1) lib/action_dispatch/http/request.rb:400:in `block (2 levels) in POST'
actionpack (6.1.4.1) lib/action_dispatch/http/parameters.rb:88:in `parse_formatted_parameters'

Env

HTTP HOSTS: hub.youthpowercoalition.org
Message (3 copies reported)

ActiveRecord::RecordNotUnique (PG::UniqueViolation: ERROR:  duplicate key value violates unique constraint "idx_category_users_user_id_category_id"
DETAIL:  Key (user_id, category_id)=(150, 43) already exists.
)
app/models/user.rb:1589:in `set_default_categories_preferences'
app/models/invite_redeemer.rb:73:in `create_user_from_invite'
app/models/invite_redeemer.rb:123:in `get_invited_user'
app/models/invite_redeemer.rb:87:in `invited_user'
app/models/invite_redeemer.rb:167:in `approve_account_if_needed'
app/models/invite_redeemer.rb:91:in `process_invitation'
app/models/invite_redeemer.rb:8:in `block in redeem'
app/models/invite_redeemer.rb:6:in `redeem'
app/models/invite.rb:193:in `redeem'
app/controllers/invites_controller.rb:274:in `perform_accept_invitation'
app/controllers/application_controller.rb:397:in `block in with_resolved_locale'
app/controllers/application_controller.rb:397:in `with_resolved_locale'
lib/middleware/omniauth_bypass_middleware.rb:71:in `call'
lib/content_security_policy/middleware.rb:12:in `call'
lib/middleware/anonymous_cache.rb:355:in `call'
config/initializers/100-quiet_logger.rb:23:in `call'
config/initializers/100-silence_logger.rb:31:in `call'
lib/middleware/enforce_hostname.rb:23:in `call'
lib/middleware/request_tracker.rb:187:in `call'

Backtrace

rack-mini-profiler (2.3.3) lib/patches/db/pg.rb:69:in `exec_params'
rack-mini-profiler (2.3.3) lib/patches/db/pg.rb:69:in `exec_params'
activerecord (6.1.4.1) lib/active_record/connection_adapters/postgresql_adapter.rb:672:in `block (2 levels) in exec_no_cache'
activesupport (6.1.4.1) lib/active_support/dependencies/interlock.rb:48:in `block in permit_concurrent_loads'
activesupport (6.1.4.1) lib/active_support/concurrency/share_lock.rb:187:in `yield_shares'
activesupport (6.1.4.1) lib/active_support/dependencies/interlock.rb:47:in `permit_concurrent_loads'
activerecord (6.1.4.1) lib/active_record/connection_adapters/postgresql_adapter.rb:671:in `block in exec_no_cache'
activerecord (6.1.4.1) lib/active_record/connection_adapters/abstract_adapter.rb:696:in `block (2 levels) in log'
activesupport (6.1.4.1) lib/active_support/concurrency/load_interlock_aware_monitor.rb:26:in `block (2 levels) in synchronize'
activesupport (6.1.4.1) lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in `handle_interrupt'

Env

HTTP HOSTS: hub.youthpowercoalition.org
Message (3 copies reported)

Failed to handle exception in exception app middleware : PG::UniqueViolation: ERROR:  duplicate key value violates unique constraint "idx_category_users_user_id_category_id"
DETAIL:  Key (user_id, category_id)=(150, 43) already exists.


Backtrace

rack-mini-profiler-2.3.3/lib/patches/db/pg.rb:69:in `exec_params'
rack-mini-profiler-2.3.3/lib/patches/db/pg.rb:69:in `exec_params'
activerecord-6.1.4.1/lib/active_record/connection_adapters/postgresql_adapter.rb:672:in `block (2 levels) in exec_no_cache'
activesupport-6.1.4.1/lib/active_support/dependencies/interlock.rb:48:in `block in permit_concurrent_loads'
activesupport-6.1.4.1/lib/active_support/concurrency/share_lock.rb:187:in `yield_shares'
activesupport-6.1.4.1/lib/active_support/dependencies/interlock.rb:47:in `permit_concurrent_loads'
activerecord-6.1.4.1/lib/active_record/connection_adapters/postgresql_adapter.rb:671:in `block in exec_no_cache'
activerecord-6.1.4.1/lib/active_record/connection_adapters/abstract_adapter.rb:696:in `block (2 levels) in log'
activesupport-6.1.4.1/lib/active_support/concurrency/load_interlock_aware_monitor.rb:26:in `block (2 levels) in synchronize'
activesupport-6.1.4.1/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in `handle_interrupt'
Message

Job exception: One of the users you are sending this message to could not be found.


Backtrace

/var/www/discourse/lib/post_creator.rb:257:in `create!'
/var/www/discourse/lib/post_creator.rb:290:in `create!'
/var/www/discourse/plugins/discourse-narrative-bot/autoload/jobs/send_default_welcome_message.rb:14:in `execute'
/var/www/discourse/app/jobs/base.rb:232:in `block (2 levels) in perform'
/var/www/discourse/vendor/bundle/ruby/2.7.0/gems/rails_multisite-3.1.0/lib/rails_multisite/connection_management.rb:80:in `with_connection'
/var/www/discourse/app/jobs/base.rb:221:in `block in perform'
/var/www/discourse/app/jobs/base.rb:217:in `each'
/var/www/discourse/app/jobs/base.rb:217:in `perform'
/var/www/discourse/vendor/bundle/ruby/2.7.0/gems/sidekiq-6.2.2/lib/sidekiq/processor.rb:196:in `execute_job'
/var/www/discourse/vendor/bundle/ruby/2.7.0/gems/sidekiq-6.2.2/lib/sidekiq/processor.rb:164:in `block (2 levels) in process'

Our site administrator tracked down the solution via this forum! Thank you all.

1 Like