I have a free community and want to upgrade to Starter but it doesn’t offer that option. What is going on? I refuse to start a Pro trial and should not be required to activate the Pro features. I simply want starter. Why is this setup this way? Why can’t I just upgrade to the plan I actually want? …

OK, I think you should still see Starter there when clicking the Upgrade button. We’ll take a closer look on Monday.

Actually, I may have found what is causing the issue in your case. Try again now and I think it should work.

Thanks for your assistance Dave. I assume this was unintentional - but I nearly pulled the trigger on starting my own infrastructure to self-host instead. I really don’t need that kind of overhead for a very small community that is just starting out. I felt betrayed and angry that the system was try…

I tried again with a refresh as well as logout and login, but still only have the Pro option dialog when clicking Upgrade.

Hmm… OK, we’ll have to take a closer look. Hang tight and we’ll do that when the week starts and sort it out with you.

Just checking in, is there any update on this issue? I still don’t see the upgrade to Starter available from anywhere. @mcwumbly

starter is definitely still an option, or it should be [IMG0089]

Yes, it shows the details for the Starter plan but there is no button to actually select it. Likewise, if you check the screenshots that I attached above, the Upgrade options from the admin dashboard only offers the Pro subscription. It is currently not possible for me to upgrade my community to Sta…

Looks like you’re able to upgrade to any plan now from your admin panel. [image]

Ah, from Manage Account it is now working. Admin > Dashboard > Upgrade Account still only provides Pro plan which I feel is still misleading, but I do have all options from Manage Account as you described. Thanks to the team for getting this fixed for us!

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Assistance produit

Crown1 (Crown) Mai 20, 2026, 10:07 18

Juste pour vérifier, y a-t-il une mise à jour concernant ce problème ? Je ne vois toujours pas l’option de mise à niveau vers Starter disponible quelque part.

@mcwumbly

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