Only showing the default avatar?

Product Support

AI-generated summary

Ironclad14 reported that after migrating their Discourse instance from a subdomain to a subfolder, user avatars stopped displaying correctly — all showed the default avatar despite successful uploads. Error logs indicated issues with file serving. pfaffman suggested rebaking posts, but Ironclad14 confirmed the issue persisted everywhere, though some avatars (like in the likes list) still worked — pointing to a possible path or processing inconsistency. The working avatar URL used a different path structure than the broken one. Ultimately, Ironclad14 resolved the issue by creating a symbolic link: ln -s /var/www/discourse/public/uploads /var/www/discourse/public/forum/uploads, indicating the avatar processor was not correctly parsing the subfolder path. This fix aligns with a known issue documented in this meta thread.

1

Hey guys,

I recently migrated my discourse from a subdomain to a subfolder and all other assets work properly apart from the user avatars - no matter what image I upload, I always get this avatar - image

There are no errors on the profile page, it says the update is successful

I get the following errors in my error log:

image
image1908×232 75.1 KB

Here’s the full stack trace of the last one:

/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/data_streaming.rb:68:in `send_file'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/instrumentation.rb:52:in `block in send_file'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications.rb:164:in `block in instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications.rb:164:in `instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/instrumentation.rb:50:in `send_file'
/var/www/discourse/app/controllers/uploads_controller.rb:64:in `block in show'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rails_multisite-1.0.6/lib/rails_multisite/connection_management.rb:71:in `with_connection'
/var/www/discourse/app/controllers/uploads_controller.rb:52:in `show'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/abstract_controller/base.rb:198:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/rendering.rb:10:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:117:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:555:in `block (2 levels) in compile'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:505:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:92:in `__run_callbacks__'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:778:in `_run_process_action_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:81:in `run_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/abstract_controller/callbacks.rb:19:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/rescue.rb:29:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/instrumentation.rb:32:in `block in process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications.rb:164:in `block in instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/notifications.rb:164:in `instrument'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/instrumentation.rb:30:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/params_wrapper.rb:250:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activerecord-4.2.9/lib/active_record/railties/controller_runtime.rb:18:in `process_action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/abstract_controller/base.rb:137:in `process'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionview-4.2.9/lib/action_view/rendering.rb:30:in `process'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-mini-profiler-0.10.5/lib/mini_profiler/profiling_methods.rb:76:in `block in profile_method'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal.rb:196:in `dispatch'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal/rack_delegation.rb:13:in `dispatch'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_controller/metal.rb:237:in `block in action'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/routing/route_set.rb:74:in `dispatch'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/routing/route_set.rb:43:in `serve'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/journey/router.rb:43:in `block in serve'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/journey/router.rb:30:in `each'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/journey/router.rb:30:in `serve'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/routing/route_set.rb:817:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-protection-1.5.3/lib/rack/protection/frame_options.rb:31:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/strategy.rb:167:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/omniauth-1.6.1/lib/omniauth/builder.rb:63:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/conditionalget.rb:25:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/head.rb:13:in `call'
/var/www/discourse/lib/middleware/anonymous_cache.rb:149:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/params_parser.rb:27:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/flash.rb:260:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/session/abstract/id.rb:225:in `context'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/session/abstract/id.rb:220:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/cookies.rb:560:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activerecord-4.2.9/lib/active_record/query_cache.rb:36:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activerecord-4.2.9/lib/active_record/connection_adapters/abstract/connection_pool.rb:653:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:88:in `__run_callbacks__'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:778:in `_run_call_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.9/lib/active_support/callbacks.rb:81:in `run_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/callbacks.rb:27:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/remote_ip.rb:78:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/debug_exceptions.rb:17:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/show_exceptions.rb:30:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/logster-1.2.7/lib/logster/middleware/reporter.rb:31:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/rack/logger.rb:38:in `call_app'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/rack/logger.rb:22:in `call'
/var/www/discourse/config/initializers/100-quiet_logger.rb:17:in `call_with_quiet_assets'
/var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/actionpack-4.2.9/lib/action_dispatch/middleware/request_id.rb:21:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/methodoverride.rb:22:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/runtime.rb:18:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/sendfile.rb:113:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-mini-profiler-0.10.5/lib/mini_profiler/profiler.rb:171:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/message_bus-2.0.5/lib/message_bus/rack/middleware.rb:63:in `call'
/var/www/discourse/lib/middleware/request_tracker.rb:73:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/engine.rb:518:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/application.rb:165:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/railtie.rb:194:in `public_send'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/railties-4.2.9/lib/rails/railtie.rb:194:in `method_missing'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/urlmap.rb:66:in `block in call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/urlmap.rb:50:in `each'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/rack-1.6.8/lib/rack/urlmap.rb:50:in `call'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/unicorn-5.3.0/lib/unicorn/http_server.rb:606:in `process_client'
/var/www/discourse/lib/scheduler/defer.rb:85:in `process_client'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/unicorn-5.3.0/lib/unicorn/http_server.rb:702:in `worker_loop'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/unicorn-5.3.0/lib/unicorn/http_server.rb:549:in `spawn_missing_workers'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/unicorn-5.3.0/lib/unicorn/http_server.rb:142:in `start'
/var/www/discourse/vendor/bundle/ruby/2.3.0/gems/unicorn-5.3.0/bin/unicorn:126:in `<top (required)>'
/var/www/discourse/vendor/bundle/ruby/2.3.0/bin/unicorn:22:in `load'
/var/www/discourse/vendor/bundle/ruby/2.3.0/bin/unicorn:22:in `<main>'

I just hope this isn’t the suffering @codinghorror referred to in my previous thread. :slight_smile:

Using the latest Discourse, no third party plugins, I have plenty of RAM available.

One more thing: Uploading images does appear to work (the file is on the system) but I get a 500 error code when I try to open it. Where can I check the specific error logs so I can put them here if needed?

2

Perhaps you need to rebake the posts? Is the problem in posts or everywhere?

3

Rebaking didn’t help, no. The issue is everywhere.

I can actually see some avatars in the likes list like here:

image
image403×143 6.59 KB

The working avatar is on https://legiochristi.com/forum/user_avatar/legiochristi.com/jimbo2025/25/75_1.png

The blank avatar is https://legiochristi.com/forum/user_avatar/legiochristi.com/daniil/25/269_1.png

They look the same, but I’m not sure why one was a properly processed image and the other one wasn’t.

4

In the app:

ln -s /var/www/discourse/public/uploads /var/www/discourse/public/forum/uploads

All avatars work properly now.

It seems like my subdirectory wasn’t being parsed properly by the avatar processor. (Subfolder with SSL and nginx reverse proxy - #13 by Ironclad14)