Problem Description: I am experiencing an issue where replies to private messages (PMs) are not visible in my “Received Messages” inbox within Discourse. This specifically occurs when the initial private message is composed by clicking on a user’s name from a topic post, selecting the “Message” opt…

[изображение] serkhelesheyi: After receiving a reply, navigate to your “Messages” section and then to “Received Messages”. I was attempting to repro this but was a little unsure of this step. I’m not familiar with the ‘received messages’ section. Is this a custom thing or maybe a translation? …

My apologies for the confusion in my previous message; it was a translation issue. What I meant was that when I click on the ‘Sent’ (or latest) tab, I see my sent messages, but within those sent messages, I don’t see anything other than my own message, and my contact’s reply is missing, even though…

I’ve had a couple of attempts, but in all cases the reply can be found in both the Latest and Sent tab. Here’s my step by step just in case I’m doing something wrong: As admin, navigate to forum topic and click on an avatar to bring up a user’s user card Click ‘message’ to open up PM composer (wi…

I think I’ve found the cause of the problem. As the forum administrator, I suspect the reason for this is that my contact replied via email, and their response appeared in the official forum email inbox. That’s why it’s not visible within the forum’s internal conversations

If it’s a genuine ‘reply by email’ (using the link in the email they received) then it should all be linked up and also appear in your inbox too. Though if they’ve replied and manually changed it to the forum contact details then that will lose its magic and not auto-link up.

Thanks for clarifying! In the email sent to my contact, there’s only my message and a link to a post they’ve written. The option to reply exists within the email environment, but if they use it, no message appears in the forum inbox. I’m not sure what you meant by 'reply by email

Reply-by-email is a feature you can enable (or may already be enabled depending on your hosting) that allows people to reply to the notification email and it will be magically linked up and placed in the correct topic/pm when it arrives at your forum (I misspoke in the previous post, it’s not a spec…

Got it, I understand now. Thank you very much for your explanations and for your time.

[изображение] serkhelesheyi: I think I’ve found the cause of the problem. As the forum administrator, I suspect the reason for this is that my contact replied via email, and their response appeared in the official forum email inbox. That’s why it’s not visible within the forum’s internal convers…

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tobiaseigen (Tobias Eigen) 21.Май.2025 23:50:32 10

Did this end up being the solution to your problem? If so, then this is not a bug so I moved this to Support.

Glad to see you figuring things out.

1 лайк

Тема		Ответов	Просм.
Sending automatic replies to private messages for a specific user Support	15	2571	28.06.2023
Message 'receiver' not in view until they reply Feature	4	1263	24.04.2018
Auto Reply on Private Message Feature	1	1146	25.08.2018
There is no longer the ability to directly pm someone when replying to a topic. Can I re-enable? Support	7	821	09.11.2022
Email response as private message Support	4	2061	19.02.2021

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