As I reflect on this topic, I think the advice here is still sound. However there is one thing I’d possibly add:
- Consider having a site feedback topic summarizing significant moderator decisions and the rationale behind those decisions. We find that transparency in moderation goes a long way toward making communities more sustainable. Over time, you’ll end up with something of an illustrated rulebook… specific examples of the types of behaviors that are not welcome on your site, and the consequences of those behaviors. Related discussions can be spun out into other site feedback topics to improve and enhance your community as well. That’s the goal!