Wasn’t sure if this was intentional or not, just noticed that only “New and Unread Topics” is at the bottom of topics now.
AI-generated summary
Users report that the “Related topics” feature is intermittently disappearing from certain categories like Product Support and Marketplace, only to reappear later. Firepup650 and JammyDodger note the inconsistency, with the feature sometimes reappearing after refresh or time. EricGT suggests troubleshooting steps, while sam explains that the feature vanishes when cleared and returns with new activity. Falco clarifies that the issue stems from asynchronous processing—related topics may be temporarily missing if data isn’t ready, but the system queues a background job to fix it. Firepup650 finds it odd that the problem affects entire categories, but accepts it as expected behavior when data is incomplete.
Interesting, I don’t see it on Support, Contribute > Bug, Marketplace, etc, but it is showing up on Support > Migration and #announcements
I have noticed on the OpenAI site where a topic will be missing the suggested tab then when I come back to the topic latter it will be there. Don’t know if it is a bug or a feature.
Have you tried options such as browser refresh, leave topic then revisit topic, logout and login, F12 checking for errors, etc. to isolate the problem.
I currently have 2 unread topics, and I see Related topics here now, let me see if it persists after reading those.
Edit: It did persist, strange.
Still missing on Support and Marketplace for me though.
They seem to have reappeared for me. Perhaps we caught it napping?
They are back now, that was weird.
I’ll stash it in Contribute > Site feedback in case it reappears/re-disappears. ![]()
suggested will vanish if you clear it, and will come back once you have an unread or a new…
Ah I named the report wrong, I meant the related topics. (Now fixed so I don’t confuse more people)
This just started back up for me, seems like just Support and Contribute > Feature this time.
I still see related topics below Support topics Not those are “new and unread”
@awesomerobot I think those are all read and there is also one from january 2023
Just like last time, the issue has now vanished. I wish we knew what caused these weird blips.
And it’s back. Again. On Support. This is such a weird flaky bug.
recent issue was not a bug, we had to disable them for a few hours a few days ago.
They were off specifically on Support yesterday?
One thing to be aware of is that the feature is built to fail gracefully if a topic has missing information to calculate it’s related topics. As everything happens async when a topic is created, you will have topic visits where the information isn’t there, so we fallback to not showing related and queue a background job to fix the situation in the next minutes.
Unless a topic goes for hours without Related information, the feature is working as expected.
I usually see it happen in a per-category basis, which feels odd.
Other than that, good to know that it’s expected to occasionally be missing.

