Relevant reports for Discourse as a ticket system?

[tknospdr (David Muszynski)]

I’ve been working on a replacement for our company’s ticketing system using Discourse.
I know it has a lot of built in reports, but I’m not sure what is germane. Is anyone here using the software in that way already able to offer a list of reports that show the type of information that a dedicated solution like ZenDesk would have?

[merefield (Robert)]

Be sure to check out my workflow system:

Process Manager - formerly "Discourse Workflow"

Summary A process management plugin for Discourse that moves work through configurable steps with actions, list filters, charts, swim-lane views, and Kanban boards. Repository Link https://github.com/merefield/discourse-process-manager Install Guide How to install plugins in Discourse Enjoying this plugin? Please it on GitHub! [A person in a business suit is writing on a piece of paper with a pen at a table, …

Which has an audit report and a workflow state report out of the box.

[NateDhaliwal]

(Not really reports, but is kind of related)

See:

Tickets Plugin

Repo https://github.com/paviliondev/discourse-tickets Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets…

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…

[tknospdr (David Muszynski)]

@merefield

Be sure to check out my workflow system:

I’ll check this out, thanks.

@NateDhaliwal

(Not really reports, but is kind of related)

I’ve already built the system, just looking for good reporting now.
I found the built in reports, but there’s something wrong with them on my site…

Private topics not showing up in Posts created report

I’m trying to figure out why some reports that should have data points on them are blank. If you look at this screenshot, you can see that I just created a new topic and there is a post under it: [topic-post] And if you look at the report for posts, it says there haven’t been any since Aug 14th, that’s not right. There have been plenty, including the one I just made 40 minutes ago to test with. [blank-report] How do I troubleshoot this?