Hi, we’re unfortunately having some issues with the “reply by email” part of Discourse…
Context:
Since we started using Discourse nearly 2 years ago it has been great for our network to use as a comms platform. People would post > everyone would be emailed notifying of that post > then people could either go on to the topic and reply in Discourse OR people could simply hit reply in their inbox and their reply would be posted as a reply in the topic on Discourse. The author of the post would also be notified that someone had replied.
Problem:
Recently the replying in our inbox ability has stopped! We cannot work out why… (Not exactly tech whizzes here 
)
People are hitting reply and either:
- Getting bounces
- Nothing happening
Either way, the author is not seeing any replies on the post or being notified of any replies.
Things to note:
- SOME emails sent from Discourse about an original post are coming from a “Name (noreply@forum.[ourdomain].com)” which I don’t know how to change
- The email layout we have in our inboxes and in Discourse settings is "replies+######@forum.[ourdomain].com and as both match it should surely work? (Where#### represents a lot of numbers and letters).
- We have 0 emails in since 30th September 2021, but plenty before then - hence sudden stop. (Under “Admin - emails - received”)
- We have had 0 rejected from within Discourse (Under “admin - emails - rejected”)
Is this enough to explain the problem?
Hopefully someone out there can help us!
Cheers,
Peter