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[ondrej]

Glad you found a solution for now

For support on users like that there is also the moderator guide

Discourse Moderation Guide

So you’re a moderator on a Discourse forum - congratulations! As a forum moderator, it’s your role to help oversee the forum, ensuring that users and content are in line with your TOS, FAQ, and other published rules/guidelines. Discourse comes with numerous tools to help you accomplish this. Let’s take a look at some common scenarios and see how each can be handled with Discourse. Welcoming New Users Part of keeping a community friendly and helping it grow involves being an example to others…