Running a project or team using Discourse (instead of Slack, Trello, etc...)?

[tobiaseigen]

I love where this topic is heading, esp the core memory bit. And the idea of using just one system for as much as possible.

There are a few things I am still missing for discourse to be suitable as a support portal - notably the ability to tag messages as well as topics. I’d like to be able to indicate progress through a process, eg new member onboarding, but for now have to track that separately.

Tags for staff private messages

I’d very much like to be able to use tags in private messages, and especially staff tasks, to help my team manage all the correspondence piling up in messages and use messaging as a way to directly provide support to members and track an issue all the way through resolution, like a task tracker. The ability to add tags like new, inprogress, waitingonsomeone, completed would be a big help.

Generally I hope more clients take interest in messaging so its functionality gets filled out more. Right now it’s still a bit buggy unpolished so I am reluctant to roll it out more widely in my community.