Tags for private messages

(Tobias Eigen) #1

I’d very much like to be able to use tags in private messages, and especially staff tasks, to help my team manage all the correspondence piling up in messages and use messaging as a way to directly provide support to members and track an issue all the way through resolution, like a task tracker.

The ability to add tags like new, inprogress, waitingonsomeone, completed would be a big help.

Category on private message
Suggested messages list includes archived messages
Running a project or team using Discourse (instead of Slack, Trello, etc...)?
Suggestion: Hide/show group inbox via user preference or group admin setting
(Sam Saffron) #2

I think a good version 1 of this feature would be a site setting, default disabled.

“Allow staff to set tags on messages”

(Tobias Eigen) #3

Is this #pr-welcome or a feature you’d consider adding to your roadmap? I do miss it, especially now that we have the ASSIGN and SOLVED features working so nicely together.

(Sam Saffron) #4

Sure I think a pr is welcome here, but it is a fairly advanced change

(Tobias Eigen) #5

ok - got it. thanks! will take a look at this among our wishlist of priorities.

(Michael Downey) #6

It has been 8 months, so at risk of being a “bumper” I just was hoping to determine whether or not this would still be a “fairly advanced change”. Would be great for organizing when a forum had a high number of personal messages…

(Jeff Atwood) #7

It’s on the 2.0 roadmap so I’m just gonna close this for now. Feel free to browse #releases

(Jeff Atwood) #8