Search before posting 🔍

[blogjunkie (David Wang)]

Hi! Newbie here and don’t know if this is the right place to post, sorry

I want to create a support community, i.e. users will be helping each other answer questions. I have seen other support communities where they make you search for answers before you can post a question. Is this possible with Discourse??

I see that Discourse has this cool wiki feature. All the more reason to have members search for posts before they post a new question.

Thank you!

[SSebastian]

I’m not sure if this is the best options, but you can make these with simple JavaScript.

If user search words, save them and create an sessionStorage. If he trying to create new post, check sessionStorage.

If sessionStorage contain one words from topic title (or content), allow user to create topic. Otherwise, disallow it.

[tobiaseigen]

Hi David! My suggestion would be that you spend a bit of time with the software before seeking to add features like this. You will find discourse covers this particular need in a few clever ways when starting a topic. New users get a notice reminding them about community guidelines. Any user posting will get a notice if their topic is similar to another, existing topic.

Ironically, there is a topic about just this already, which you would have found if you had searched before posting.

Push users to search before posting

We have a Wishlist category that we try to keep consolidated and organized. It is the only category we have in which user’s new topics require mod review before acceptance. They can vote and comment on existing topics. Even though in the category intro we ask them to search before posting, we get tons of submissions for topics that already exist. We then have to go through all the steps to merge the new submission with the existing topic, which ends up being pretty time consuming. While the "Y…

Edit: just tried this with a new topic containing “search before posting” but the topic I linked to here did not show up in the “your topic is similar to…” popup. But using the full title worked - see screenshot for how it appears.

[ebaralecki]

¿Se requieren configuraciones para que esta función funcione? Estoy trabajando en el entorno de pruebas (sandbox) de nuestra empresa ahora, pero consistentemente puedo crear publicaciones duplicadas y nunca veo la ventana emergente.

[awesomerobot (Kris)]

Hay una configuración del sitio llamada minimum_topics_similar que por defecto es 50; esto significa que si tienes menos de 50 temas en total, no verás el mensaje de tema similar… Sospecho que esta es la causa probable si el entorno de pruebas (sandbox) no tiene mucho contenido.