Also, sometimes I don’t want to do that work on behalf of a lazy user. I absolutely can find things, but I don’t like incentivizing laziness.
For the record I get the best results from search when:
- scoping to a category (I remember it was a bug that..)
- scoping to a user (I know John said..)
- scoping to unique, technical, specific words vs general words (rather than searching for “feature”, I think it mentioned “IDE”)
- remembering that search heavily prioritizes title matches, so ensuring that topics have good titles with the correct words, and hitting them when possible