Hi Friends, as you test the usability of your sites, here’s an interesting insight:
It makes the process feel far more manageable to me!
AI-generated summary
The discussion “Site testing: five users” revolves around the idea that testing a website’s usability with a small number of users can be effective. outofthebox shares an article from the Nielsen Norman Group, which suggests that testing with just five users can make the process more manageable. HAWK emphasizes the importance of continuous testing, making it a part of the monthly routine to identify potential friction points. codinghorror agrees and shares resources on low-fi usability testing and complaint-driven development, highlighting the quote from Steve Krug: “You can find more problems in half a day than you can fix in a month.” This emphasizes the need to focus on fixing the most significant problems first.
4개의 좋아요
I think the real key is to keep on testing. All CMs should make this part of their monthly routine. Run your golden paths to make sure you haven’t introduced friction for users that you’re unaware of because you haven’t tried to sign up since you launched the site.
2개의 좋아요
Yes I have covered this in multiple forms:
Also, complaint driven development:
You don’t need to find all the problems. In fact, you’ll never find all of the problems in anything you test. And it wouldn’t help if you did, because of this fact:
You can find more problems in half a day than you can fix in a month.
You’ll always find more problems than you have the resources to fix, so it’s very important that you focus on fixing the most serious ones first. And three users are very likely to encounter many of the most significant problems related to the tasks that you’re testing.
The above statements by Steve Krug (whose Don’t Make Me Think book I basically worship) are deeply, profoundly true. If you only ever learn one thing about usability, make it this fact.
7개의 좋아요