كلمة مرور SMTP لم تعد تعمل

[microfx]

Hey!

Sadly I had to reconfigure my SMTP password – I have changed it in app.yml

/logs says Job exception: 535 Refused. Authentication failed. Rate limit hit or SMTP disabled.

Just tried to find my old app.yml – but I realized a backup from the Webfrontend does only collect all the pictures and the dump.sql? Hm… a bit disappointing but I guess it is how it is.

Well, anyways … the password is in " " and is correct. Domain is also correct as is user. Can anybody point me a way out of this config horror loop I am in for hours? What can I try / check / do?

Cheers

This is the Ruby error log:

/usr/local/lib/ruby/2.7.0/net/smtp.rb:975:in `check_auth_response'
/usr/local/lib/ruby/2.7.0/net/smtp.rb:736:in `auth_plain'
/usr/local/lib/ruby/2.7.0/net/smtp.rb:728:in `authenticate'
/usr/local/lib/ruby/2.7.0/net/smtp.rb:565:in `do_start'
/usr/local/lib/ruby/2.7.0/net/smtp.rb:518:in `start'
/var/www/discourse/vendor/bundle/ruby/2.7.0/bundler/gems/mail-5b700fc95ee6/lib/mail/network/delivery_methods/smtp.rb:109:in `start_smtp_session'
/var/www/discourse/vendor/bundle/ruby/2.7.0/bundler/gems/mail-5b700fc95ee6/lib/mail/network/delivery_methods/smtp.rb:100:in `deliver!'
/var/www/discourse/vendor/bundle/ruby/2.7.0/bundler/gems/mail-5b700fc95ee6/lib/mail/message.rb:2141:in `do_delivery'
/var/www/discourse/vendor/bundle/ruby/2.7.0/bundler/gems/mail-5b700fc95ee6/lib/mail/message.rb:253:in `block in deliver'
actionmailer-6.1.3.1/lib/action_mailer/base.rb:559:in `block in deliver_mail'
activesupport-6.1.3.1/lib/active_support/notifications.rb:203:in `block in instrument'
activesupport-6.1.3.1/lib/active_support/notifications/instrumenter.rb:24:in `instrument'
activesupport-6.1.3.1/lib/active_support/notifications.rb:203:in `instrument'
actionmailer-6.1.3.1/lib/action_mailer/base.rb:557:in `deliver_mail'
/var/www/discourse/vendor/bundle/ruby/2.7.0/bundler/gems/mail-5b700fc95ee6/lib/mail/message.rb:253:in `deliver'
actionmailer-6.1.3.1/lib/action_mailer/message_delivery.rb:119:in `block in deliver_now'
actionmailer-6.1.3.1/lib/action_mailer/rescuable.rb:17:in `handle_exceptions'
actionmailer-6.1.3.1/lib/action_mailer/message_delivery.rb:118:in `deliver_now'
/var/www/discourse/lib/email/sender.rb:234:in `send'
/var/www/discourse/app/jobs/regular/user_email.rb:70:in `send_user_email'
/var/www/discourse/app/jobs/regular/user_email.rb:25:in `execute'
/var/www/discourse/app/jobs/base.rb:232:in `block (2 levels) in perform'
rails_multisite-3.0.0/lib/rails_multisite/connection_management.rb:80:in `with_connection'
/var/www/discourse/app/jobs/base.rb:221:in `block in perform'
/var/www/discourse/app/jobs/base.rb:217:in `each'
/var/www/discourse/app/jobs/base.rb:217:in `perform'
sidekiq-6.2.1/lib/sidekiq/processor.rb:196:in `execute_job'
sidekiq-6.2.1/lib/sidekiq/processor.rb:164:in `block (2 levels) in process'
sidekiq-6.2.1/lib/sidekiq/middleware/chain.rb:138:in `block in invoke'
/var/www/discourse/lib/sidekiq/pausable.rb:138:in `call'
sidekiq-6.2.1/lib/sidekiq/middleware/chain.rb:140:in `block in invoke'
sidekiq-6.2.1/lib/sidekiq/middleware/chain.rb:143:in `invoke'
sidekiq-6.2.1/lib/sidekiq/processor.rb:163:in `block in process'
sidekiq-6.2.1/lib/sidekiq/processor.rb:136:in `block (6 levels) in dispatch'
sidekiq-6.2.1/lib/sidekiq/job_retry.rb:112:in `local'
sidekiq-6.2.1/lib/sidekiq/processor.rb:135:in `block (5 levels) in dispatch'
sidekiq-6.2.1/lib/sidekiq.rb:38:in `block in <module:Sidekiq>'
sidekiq-6.2.1/lib/sidekiq/processor.rb:131:in `block (4 levels) in dispatch'
sidekiq-6.2.1/lib/sidekiq/processor.rb:257:in `stats'
sidekiq-6.2.1/lib/sidekiq/processor.rb:126:in `block (3 levels) in dispatch'
sidekiq-6.2.1/lib/sidekiq/job_logger.rb:13:in `call'
sidekiq-6.2.1/lib/sidekiq/processor.rb:125:in `block (2 levels) in dispatch'
sidekiq-6.2.1/lib/sidekiq/job_retry.rb:79:in `global'
sidekiq-6.2.1/lib/sidekiq/processor.rb:124:in `block in dispatch'
sidekiq-6.2.1/lib/sidekiq/logger.rb:11:in `with'
sidekiq-6.2.1/lib/sidekiq/job_logger.rb:33:in `prepare'
sidekiq-6.2.1/lib/sidekiq/processor.rb:123:in `dispatch'
sidekiq-6.2.1/lib/sidekiq/processor.rb:162:in `process'
sidekiq-6.2.1/lib/sidekiq/processor.rb:78:in `process_one'
sidekiq-6.2.1/lib/sidekiq/processor.rb:68:in `run'
sidekiq-6.2.1/lib/sidekiq/util.rb:43:in `watchdog'
sidekiq-6.2.1/lib/sidekiq/util.rb:52:in `block in safe_thread'

[itsbhanusharma (Bhanu Sharma)]

Did you perform a rebuild after making that change?

Any changes made to app.yml need a rebuild to come in effect.

[microfx]

Yes… I always do… this is to time consuming to bug fix.

[pfaffman (Jay Pfaffman)]

@microfx

Job exception: 535 Refused. Authentication failed. Rate limit hit or SMTP disabled.

That sounds like either your password is wrong or your mail provider is denying service.

You should be able to save a bit of time changing the SMTP password by doing a

./launcher destroy app;./launcher start app

I believe that this works for changed SMTP settings, but not all settings.

[microfx]

Yes, that’s why I think too… but I’ve tried everything… I didn’t get it fixed.

this is my ENV section of the app.yml right now:

env:
  LANG: en_US.UTF-8
  # DISCOURSE_DEFAULT_LOCALE: en

  ## How many concurrent web requests are supported? Depends on memory and CPU cores.
  ## will be set automatically by bootstrap based on detected CPUs, or you can override
  UNICORN_WORKERS: 2

  ## TODO: The domain name this Discourse instance will respond to
  ## Required. Discourse will not work with a bare IP number.
  DISCOURSE_HOSTNAME: forum.bgh-hamburg.de

  ## Uncomment if you want the container to be started with the same
  ## hostname (-h option) as specified above (default "$hostname-$config")
  #DOCKER_USE_HOSTNAME: true

  ## TODO: List of comma delimited emails that will be made admin and developer
  ## on initial signup example 'user1@example.com,user2@example.com'
  #DISCOURSE_DEVELOPER_EMAILS: 'bgh@forum.bgh-hamburg.de'

  ## TODO: The SMTP mail server used to validate new accounts and send notifications
  # SMTP ADDRESS, username, and password are required
  # WARNING the char '#' in SMTP password can cause problems!

  #DISCOURSE_SMTP_AUTHENTICATION: login
  DISCOURSE_SMTP_ADDRESS: forum.bgh-hamburg.de
  DISCOURSE_SMTP_PORT: 587
  DISCOURSE_SMTP_USER_NAME: bgh@forum.bgh-hamburg.de
  DISCOURSE_SMTP_PASSWORD: sdfoksdfpokasdpkopasdkfdfj
  #DISCOURSE_SMTP_DOMAIN: desde.uberspace.de
  #DISCOURSE_SMTP_ENABLE_START_TLS: true
  #DISCOURSE_SMTP_OPENSSL_VERIFY_MODE: none

The #'ed lines were sutff I already tried… but it just won’t work. I can login and receive and send without any problems with my Mail.app with those credentials (I changed them a bit so they won’t work if you try) and I also tried to connect over telnet over 587 from the host – works as expected… but still there is something wrong in my app.yml – I can’t figure it out…

[microfx]

By the way…my error message in /logs has changed to:

Job exception: -ERR [AUTH] Authentication failed.

or

[Steven]

I may be wrong but it looks like it would make more sense to have

SMTP ADDRESS desde.uberspace.de 
SMTP DOMAIN, your forum domain

I assume uberspace is the mail provider, usually we use the email provider smtp domain in this first setting

[microfx]

Thank you so much! That solved it!