Some users don't recieve weekly summary

Product Support

AI-generated summary

The discussion revolves around users not receiving weekly email summaries in a Discourse forum, despite the admin having set the default settings to send weekly digests. vin100 confirms that both the site-wide and individual user settings are correctly configured for weekly summaries, yet some users, including one who hasn’t changed their personal settings, are not receiving them. Canapin suggests checking if users have opted out individually or if there are issues with email delivery, such as spam folders or server logs. vin100 reports that emails are being sent to other users and that the problematic user did receive one email 23 days ago, but not subsequent digests. ToddZ points to a known bug fixed in a May 2024 update that could affect digest delivery, especially if the instance is self-hosted. vin100 confirms the instance is updated regularly and hosted on Digital Ocean with DreamHost SMTP, and notes that the issue seems to be resolving itself as of the morning of the post.

1

I don’t understand an error.
My settings are that every user get a weekly summary if he don’t come to the forum (recommanded settings)

The image shows a settings menu for default email digest frequency, indicating the frequency of new summaries sent by email to default recipients with options for branding and user preferences. (Légende par l'IA)
The image shows a settings menu for default email digest frequency, indicating the frequency of new summaries sent by email to default recipients with options for branding and user preferences. (Légende par l'IA)799×234 11.6 KB

It works but not for everyone

Mail1
Mail1880×105 7.69 KB

This user didn’t change her personal settings and she don’t recieve the summary
Last mail recieved : 23 days
Last visite the forum: 12 days
And there are new topics

Did I miss something?

2

I think each user can choose if they want the summary, or do not want it. From my preferences here on this forum:

The image shows a settings option for an activity summary where emails are sent weekly to notify when the user doesn't visit, summarizing popular topics and replies, with an option to include content from new users. (Captioned by AI)
The image shows a settings option for an activity summary where emails are sent weekly to notify when the user doesn't visit, summarizing popular topics and replies, with an option to include content from new users. (Captioned by AI)1042×330 15.4 KB

3

It’s mentionned that:

But that may be ambiguous, if the default setting was not having summary enabled for users :stuck_out_tongue:

4

As show picture 1, I let the recommanded settings : weekly summary for everyone
Is it another general setting somewhere?

5

Two settings in total I suppose, that you mentioned in your post:

And

So, site settings, and individual user settings (which you can see in their profile as an admin).

6

Both settings are set to weekly summary. This is the individual setting for this user

image
image500×184 13.8 KB

7

Are the summaries correctly sent to other users? /admin/email/sent
Did the user check the spam folder? Do they receive other emails like notifications?
Is there anything suspicious in /logs, just in case?

8

As I see, here admin/email/sent users get the messages. I can’t check all but there are many
Discourse send only 1 mail 23 days ago to this user and she recieve (and open) it. It was not in the spams
Nothing special in the logs

9

When I’ve a look to other users, I see other errors

The image displays a spreadsheet with red and green text boxes indicating rows containing error messages and instructions for verifying email address efficiency. (Légende par l'IA)
The image displays a spreadsheet with red and green text boxes indicating rows containing error messages and instructions for verifying email address efficiency. (Légende par l'IA)948×616 51.1 KB

10

By “messages” you mean emails in general? Did your forum send digests to some users recently, or not at all?

The image shows a digital board with multiple file paths listed, each labeled as "digest" and having a file size of 250 0K, connected to various statuses like "F", "v", "callback", and "J" with icons and color-coded symbols, all sharing a consistency of 22 minutes. (Captioned by AI)
The image shows a digital board with multiple file paths listed, each labeled as "digest" and having a file size of 250 0K, connected to various statuses like "F", "v", "callback", and "J" with icons and color-coded symbols, all sharing a consistency of 22 minutes. (Captioned by AI)1079×772 39.3 KB

Have you reviewed ALL the digest-related settings? /admin/site_settings/category/all_results?filter=digest

11

By messages, I mean Digest and Yes many recieve the digest and the Default email digest frequency is set on Weekly

The image shows a matrix with grid cells containing various numbers, letters, and clusters, suggesting some form of coded numerical data or table that appears to represent different distances, durations, or metrics in groupings. (Légende par l'IA)
The image shows a matrix with grid cells containing various numbers, letters, and clusters, suggesting some form of coded numerical data or table that appears to represent different distances, durations, or metrics in groupings. (Légende par l'IA)964×703 42.4 KB

12

@vin100 - is your instance self-hosted, and has it been kept updated? I ask because last year I ran into a bug that was fixed in a May 2024 update:

13

Thank you for your concern @ToddZ
My instance is on Digital Ocean and the mails are sent via DreamHost SMTP (where I’ve the domain, DNS..). Someone tell me it’s not a good solution, others says it’s OK with a little private community (less than 500) and not many interactions
Discourse is regularely update (at least every week).
From this morning the things seems better (why?). I’m monitoring and I’ve the feeling that things are getting back to normal.
I’m monitoring