Structuring an active support community migrating from Facebook

Sure! It’s been a couple years now. At the risk of self-promotion… forum.TASAT.org started on Wordpress with some intro material and two categories of science-fiction Q&A: “Challenges” and “Wild Speculations.” I migrated those and their existing content, then tagged topics appropriately.

Right away I created a Group & a private category for myself and a couple of dummy accounts to experiment with. (One TL1 user & one moderator, to experience those views.)

Once comfortable with the basics, I opened the doors. Some developments since:

  • I soon saw a need for a catchall, non-Q&A category, and added Observation Deck.
  • I created an “Advisory Council” Group for a few passionate initial users, and gave that Group a private category to help brainstorm strategy.
  • One idea resulted in adding a Reviews category.
  • A DevLog category is visible to TL1 users. Nobody looks at this - but writing things out as if someone might look forces me to document changes clearly.
  • I’ve gradually added some plugins like Gamification, and theme components like Category Headers, Unanswered Filter, and User Card Directory.
  • I continue to watch new topics and add tags if users don’t, creating new tags as needed.

Everything Discourse-wise has gone extremely well. The bigger challenge has been widening the audience. Sounds like you won’t have that problem :grinning_cat:

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