Hi folks! I’m having an issue and have been hacking away at it for a few days, with no success, so hoping someone here might be able to help :slight_smile: Discourse 3.4.0.beta1-dev Subscriptions 2.8.1 - f0b4984 Docker install on Linux VM I’ve installed and activated the subscriptions plugin, an…

Sorry you are having issues, but thank you for bringing this up. Hopefully we can figure out what is going on. First question I have is are the products you have selected for the pricing table ones that you have created from inside of Discourse or were they created inside of Stripe?

[image] Ross Bamford: { "errors": [ "customer not found" ] } I’m getting this error as well in my production environment that I set up, but not locally, so it’s kind of hard to debug. I’m looking into though!

Thanks for the reply :slight_smile: I have tried it both ways, initially I had products set up in Stripe, and then found threads here suggesting they needed to be created inside of Discourse so I switched to doing that instead. However, I still see the same issue. I’m assuming (and apologies if in…

Apologies for the delay getting back to you, and thanks again for looking at it :slight_smile: I just got everything updated and did a quick test, and am still seeing the same response (i.e. customer not found) to the stripe web hooks. Do you think I maybe should create a completely new pricing t…

Can you confirm again what you have for the commit hash underneath the version number on the /admin/plugins page? [CleanShot 2024-09-03 at 13.53.45@2x] And is this for a subscription or a one-off purchase with the pricing table? I did add a new setting for the subscription plugin for debugging. …

Sure, no probs. The commit hash I have is the same as in your screenshot, f1b9c96 :slight_smile: This is for a subscription, with the pricing table. Okay, awesome, thanks. I’ll try and enable that setting and take a look at the logs :slight_smile: Thanks again for your help :slight_smile:

Subscriptions with pricing table - customer not found response

Support

blake (Blake Erickson) August 29, 2024, 9:06pm 6

I’ve created a fix for the customer not found response with the pricing table. If you update your subscriptions plugin and try again it should work now.

2 Likes

Topic		Replies	Views
Is adding subscriber to group compatible with Stripe's pricing table? Support subscriptions	19	346	September 28, 2024
Discourse Subscriptions Plugin Plugin included-in-core , official , subscriptions , payments	48	50622	January 3, 2026
Discourse Subscriptions not adding subscribers to group Support groups , subscriptions	2	130	September 11, 2025
Does the Subscriptions plugin work with "one-off" payment pricing tables? Support subscriptions	10	146	February 14, 2025
User can't repurchase a subscription product after canceling Support subscriptions	12	1280	February 2, 2023

Subscriptions with pricing table - customer not found response

Related topics