We do this quite a lot on one of my sites. I’d say 80% of the content is “questions” or “issues”, and our mods are quite quick to mark topics as solved. We only started using the solved plugin this year, and we’re starting to see more users mark their own topics as solved. I think it’s just a matter of reaching that “critical point” where people know what “solved” is, and they start using it themselves.
jomaxro
(Joshua Rosenfeld)
5
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|---|---|---|---|---|
| Automate reminders to mark solutions | 10 | 1755 | 19. November 2023 | |
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| Improving the experience in our support categories | 25 | 921 | 21. April 2026 | |
| Can't find "Allow topic owner and staff to mark a reply as the solution" Setting | 1 | 2136 | 12. April 2017 | |
| Can we make it more obvious that a topic is solved? | 11 | 3789 | 16. April 2018 |