The right way to go about collecting emails?


(Marc Andrew) #1

Hi,

What would you say would be the ethical way to collect user emails, that could potentially go into a Mailing List?

Is there a way to collate them when a user joins a community, and would this be ethical? Or possibly a banner above the forum that says ‘Join our Newsletter’? But would this confuse them as they’d be inputting their email twice (once for the forum, and second to join the newsletter).

Just confused on which route to take?

Thanks


(Robert McIntosh) #2

you could add a custom field to the user information where they can tick a box to agree to opt-in (or not)

you could also customise some of your system email templates to encourage them to subscribe when they sign up by adding a link there

otherwise the best thing is to have a conversation thread about exciting content that is coming up in the newsletter (that presumably exists if you bother) and encouraging members to subscribe before it gets sent (a bit of FOMO never hurts)


#3

I think it comes down to what you’re wanting to use the emails for.

In one community I manage we automatically subscribe members that sign up to our community to a Mailchimp mailing list which we use for an automated community onboarding series. We have a clear unsubscribe link at the bottom and don’t use it for general mail drops.

In another community we do the same as above and also use the list to invite people to community-specific events.


(Marc Andrew) #4

I may opt for that, a thread mentioning about the Newsletter.


(Marc Andrew) #5

I use ConvertKit, but cannot see any integration for it, even via Zapier :frowning: Otherwise that would be the route I would most definitely take. Is there a workaround?


#6

We use WP SSO which means we can utilise the WP-Mailchimp plugin to do the lifting.


(Christoph) #7

Since you are asking about ethics, not about law, I wont say anything about legal stuff, but I suppose you are aware that most countries have laws/regulations stating when you are allowed to (a) collect personal data and (b) send mass-emails to people.

Assuming that you will not pass those emails on to third parties and that you use them to send out information related to the community and that each email has an unsubscribe link at that people can click to stop receiving these emails, I would say it’s acceptable to do that. You could add a clause to your Terms of Service informing people about what you are doing, that way you can refer people to those terms if you get any complaints.

If you want to make signing up for the newsletter more of an opt-in thing, then yes, you could use a banner or a pinned topic to encourage people to do so. But I agree that it would be confusing to join a forum and then enter my email again to signup for a newsletter (because I would thing: “but you already have my email”). So a better option would be to create a custom user field “Yes, I want to subscribe to the xyz weekly newsletter” which will be shown on the sign-up screen. The only disadvantage with that would be that user fields are currently not displayed for people who sign up via an invite link.

A mid-way solution between the first option (opt-out) and the second (opt-in) would be to merely state on the sign-up page as well as the invitee welcome page, that “By joining the forum, I agree to receive a monthly newsletter”. That can be added via CSS.

Having said all that, I wonder whether you actually need a separate newsletter at all. It is a common practice to create category “Updates and announcement” (or the like) and have all new users watching first post of that category by default. That way you just post your newsletter in that category and you’re done.

The following topic might also be interesting for you:


(Marc Andrew) #8

Thanks Christoph, and the rest of you fine helpful folks.

Some great points to take away and implement.

Thanks again