No se puede descargar el PDF

[ashishprajapati]

Hello Team,

I am using the server local storage for storing the files. I have uploaded a pdf file and it was successfully uploaded in the server and, it’s present at the server as well ( I checked it manually by doing ssh login ).

That’s the screenshot of error getting raised when I am trying to download the pdf file.

This is the log of the download event

[discourse_cloud] Started GET "/uploads/short-url/ev4yCeBAtz19YgsTSEkhLMkKrFK.pdf" for 122.168.93.128 at 2019-12-24 09:16:40 +0000
[discourse_cloud] Processing by UploadsController#show_short as PDF
[discourse_cloud]   Parameters: {"base62"=>"ev4yCeBAtz19YgsTSEkhLMkKrFK", "extension"=>"pdf"}
[discourse_cloud] Sent file /home/deploy/discourse_cloud/releases/20191220210316/public/uploads/discourse_cloud/original/1X/65a1a66f4bddc09fbdab830a8c74c7fbe05cca98.pdf (0.2ms)
[discourse_cloud] Completed 200 OK in 11ms (ActiveRecord: 0.0ms)
[discourse_cloud] Started GET "/home/deploy/discourse_cloud/releases/20191220210316/public/uploads/discourse_cloud/original/1X/65a1a66f4bddc09fbdab830a8c74c7fbe05cca98.pdf" for 122.168.93.128 at 2019-12-24 09:16:40 +0000
[discourse_cloud] ActionController::RoutingError (No route matches [GET] "/home/deploy/discourse_cloud/releases/20191220210316/public/uploads/discourse_cloud/original/1X/65a1a66f4bddc09fbdab830a8c74c7fbe05cca98.pdf")
/home/deploy/discourse_cloud/shared/bundle/ruby/2.6.0/gems/actionpack-5.2.3/lib/action_dispatch/middleware/debug_exceptions.rb:65:in `call'
[discourse_cloud]   Rendering exceptions/not_found.html.erb within layouts/no_ember
[discourse_cloud]   Rendered exceptions/not_found.html.erb within layouts/no_ember (0.6ms)
[discourse_cloud]   Rendered layouts/_head.html.erb (1.0ms)
[discourse_cloud]   Rendered common/_discourse_stylesheet.html.erb (0.6ms)
[discourse_cloud]   Rendered application/_header.html.erb (0.1ms)
[discourse_cloud]   Rendering html template
[discourse_cloud]   Rendered html template (0.0ms)

What could be the error ? :-/

[pfaffman (Jay Pfaffman)]

If you didn’t upload the file with discourse you will need to change the nginx config inside the container. It’s not set up to server arbitrary files in arbitrary directories.

[Stephen]

The screenshot looks like it was uploaded using discourse, but the URL path looks like a tidied short url rather than the real thing?

[tobiaseigen]

Can you try uploading that pdf to try.discourse.org and see if it works there? Maybe you have an issue with that specific file?

I guess uploading other types of files works?

[ashishprajapati]

@tobiaseigen

Can you try uploading that pdf to try.discourse.org and see if it works there? Maybe you have an issue with that specific file?

Well, I am unable to upload the file without any issues but it’s now allowing me download the file.

[ashishprajapati]

@pfaffman

If you didn’t upload the file with discourse you will need to change the nginx config inside the container. It’s not set up to server arbitrary files in arbitrary directories.

I uploaded the file using Discourse message box and it uploaded successfully but I am not able to download it.

[ashishprajapati]

@Stephen

The screenshot looks like it was uploaded using discourse, but the URL path looks like a tidied short url rather than the real thing?

Yes @Stephen, I am able to upload the file smoothly using my discourse but, it’s not allowing me to download.

Please have a look at this screenshot, It’s having a download button. When I tried click on it, I am not able to download.

That’s the error raised when I tried to download the image using download button. ( Download button probably using send_data ruby function )

I just want to undrestand that this is something wrong with NGINX or any other directories permission related issue.

Thanks

[Pad_Pors]

He enfrentado el mismo problema. Se sube el archivo PDF, pero luego no se puede descargar y se va a la página de «esta página no existe».

Lo probé y pude subir y descargar un PDF fácilmente aquí en Meta.

Actualización: Probé algunos cambios y creo que esto es más bien un bug relacionado con otros idiomas y no con el inglés.

Tuve que volver a crear el PDF con un nombre en inglés (anteriormente teníamos caracteres persas en el nombre del archivo). Después de eso, la subida se puede descargar sin ningún problema.

Además, el archivo PDF con el nombre en persa se podía subir y descargar fácilmente aquí en Meta. Así que creo que tiene algo que ver con la opción de codificación en el panel de administración.

[ashishprajapati]

@ashishprajapati

Ese es el error que se produjo cuando intenté descargar la imagen usando el botón de descarga. (El botón de descarga probablemente utiliza la función de Ruby send_data)

Solo quiero entender si esto es un problema con NGINX o algún otro problema relacionado con los permisos de los directorios.

Hola equipo,

Lo siento, he tardado mucho en responder, pero solucioné mi problema realizando cambios en el archivo nginx.conf. Fue una solución muy sencilla y estaba relacionada con nginx.conf (y yo estaba intentando arreglar el código principal ).

Eliminé esta línea de mi nginx.conf:

 proxy_set_header X-Sendfile-Type X-Accel-Redirect;

Esa fue la solución para que la descarga funcionara

A partir de ahora intentaré ser más frecuente

Gracias,
Ashish P.