Use Discourse as a Private Support/Ticket System

[schungx (Stephen Chung)]

However, I do second (strongly) your suggestion to create Create/Reply as a separate permissions tier.

There was a lengthy discussion on this a long time ago:

Create/See and Create Permissions (again)

Continuing the discussion from "Create" Permission: Now that the “whisper” functionality (https://i.imgur.com/orfu6df.png) has been added to Discourse, I feel like this topic should have new life breathed into it again. This proposal is for two new permission sets: Create, and Create/See. Both of these could be used in “fringe” forums where confidentiality or experience is required. These won’t be used on all the Discourse forums in existence, but the ones that could/want to use something li…

As I mentioned in that discussion, Create/Reply will be ideal for a secured support-ticket system where you don’t want everybody to be able to see other people’s tickets.