Essentially, I’d like to create a “Support Ticket” category for my forum.
Anyone may open up the “Support Ticket” category and see all of their past tickets. Admins or members of the “Support” group would be able to help people out with their various problems, while keeping tickets private.
I’d prefer something like this over PMs because this would just be more organized and more easily searchable. Plus, it will allow users to see only support requests in a single place.