Usuário não é informado quando @ em canal de chat

Suporte
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1

Hi,

I have a forum subcategory with read, write, reply on it from a group I set.
From this forum subategory I made a chat channel (so with same permissions)

But when I @ this group in this chat channel, I have a message telling me:
”xxxx and 205 other users cannot access this channel and were not notified”

But they are all in the group I’m trying to tag and permissions are set properly. Why do I get this message? How can I make it work like intended?

Every help would be welcome, it’s a real problem for us at the moment.

2

If I understand correctly, you have a category with permissions limited to a certain group, and a chat channel linked to that category?

If so, IIRC the chat channel is linked to the category, not the group.

You can enable auto-join for the group members to be added:

1 curtida
3

Yeah the chat channel inherit of permissions on the category so it should be good.
I already have auto join on, still not all users are added to the channel like they should

4

In the members tab, can I confirm that it is empty? If possible, could you send the Security tab of your category settings? Thanks.

5

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Not empty but not all members of the group are in while they should all be.

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1 curtida
6

It seems like it’s like this for all my chat channels, even though auto join is activated the most users I have is 198 in one of them while it should be above 500 easily.

Tried to disable and enable the auto join again, it doesn’t add more people to the chat channels.

I really don’t get why.