User Response Times

:information_source: Summary Shows response time on user card
:hammer_and_wrench: Repository Link https://github.com/communiteq/discourse-user-response-times
:open_book: Install Guide How to install plugins in Discourse
:moneybag: Sponsored by @WorldIsMine

Features

This plugin determines how long a user usually takes to respond to their PM’s and shows that on their user card.

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The response times are recalculated on a daily basis and are based on the time a user takes to respond to their PMs over a certain time interval. Admin users are excluded.

Configuration

Setting What it does
user response times mode Determines the algorithm used. Either percentile or average. Default percentile.
user response times percentile Used with mode percentile. Determines the percentile used in the calculation. Range 1-100. 100 is the maximum response time. 50 is the median. Recommended (and default) value is 80.
user response times days The number of days that the calculation looks back. Default 60.

When you change these values you need to manually trigger the Jobs::UpdateResponseTimes job (or wait up to 24 hours).

17 Likes

Can I make this feature available only to staff?

2 Likes

It would be interesting for this use case too.

Is this GDPR friendly?

What do you mean by that? That isn’t such piece of data that GDPR controls, but if you like you can tell to users why it is collected, why it is needed, how it is stored and for what it is needed. If you have legit reason for all those point everything is GDPR friendly.

Those points should be considered anyway, because the answer tells right away if it is really needed or would it be just another decorative add from class nice to have, but no one isn’t actually interested :joy:

But still — knowing response time is not such data that can or would use identify a user.

2 Likes

It does tell something about a user.

However, it uses information that is already there, it’s not storing extra data. It’s not more or less GDPR-friendly than the other activity of a user on a forum. And the data is averaged, it does not give away concrete data points.

The whole idea about the plugin is to make the information available between users, so making it available to staff only is outside of what I think would be meaningful use. I would accept a PR.

2 Likes

I wonder, do people game this and become more responsive?!

1 Like

Some might — but how many times people really check out profiles, even their own :thinking:

2 Likes

Well could maybe add a top t n responders to encourage the G’s my e. :wink: