Using discourse as a community ticket system

Since nobody replied, I’ll give some input:

I don’t think any of the staff is planning to add meta information to topics nor improve upon the ticketing concept. But I do think the bug category is not just a little side from github. Sam said he wants to use Discourse as a bug tracker. But that was almost 2 years ago. So, even if they do want something, they probably won’t ever have time to focus on it and are hoping someone will step forward. Looks like nobody did, so far.


Also, in case there’s anyone else taking notes and are too ashamed to manifest themselves, I just noticed one more thing I’d need on my list there, which would be awesome:

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4. Anonymous email support. Someone email in, it creates a new topic. That’s done already. But then it also associates that topic to that email. So when I reply to the topic (or edit my replies), whoever created the topic will receive a notification to which they can answer. They only need to create an account if they want to participate on the website.

So, for now zendesk it is.

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