Sorry for the bump; there’s something new I learned over the past year, and I’d love to share it with the community.
If you’re a moderator that sometimes struggles to handle a situation, don’t worry. It happens. Even after 3 years of moderating it’s sometimes hard for me to handle some situations. But there’s a pretty simple method I recently discovered that helped reduce the stress as a moderator.
Recently our forum has been surging with activity , doubling that of last year, and as the only active moderator, the work I had to handle began to be pretty unbearable. So I decided to promote 3 long-time TL3’s to TL4(Leader) and see how much it affects the work I have to handle myself, and it worked! They’ve been brilliantly doing most of the small moderation(Such as closing threads, etc.), and the work I had to handle was minimized to 1% of that before the promotions.
Another interesting benefit of having some TL4 non-moderators is they can be pretty good people to reach out to when making harder decisions such as borderline user punishments. All of the punishments are discussed between the TL4’s and myself, and it definitely makes the decision-making much more efficient.
So how exactly did I choose the TL4’s from the 65 total TL3’s we currently have?
These are the following traits you’d probably want to look for:
- Mature – Maturity takes up 50% of the importance. If they are not mature, then they’re likely to cause drama and trouble
- Active – Having TL4’s for a brief period of time would not change much. You’d want to find people that are committed to the forum.
- Trustworthy – If you can’t trust the TL4 user, then it will just cause more stress than good. When promoting anyone to TL4, make sure you can fully trust them.
I’ve been having these TL4 users since April, and I’ve had no issues with them. The little “experiment” I decided to try out was very successful. Most of the issues I’ve previously noted, such as the “difficult user” was easily solved by having 3 TL4’s put to place. It’s magic.
Hopefully this provides any moderator with some tips on how to manage some of the workload, and helps reduce some of the stress caused by moderation. I definitely have to say thanks to the Discourse Team for implementing TL4 in the first place – Who knows what would it be like if TL4 didn’t exist for our forum.