Feature suggestion: Monitor which forum members create the most moderation / administrative work for staff. This could be achieved by counting the number of “Staff contacts made” eg:
- Flags approved about their posts.
- Official warnings
- Threads that had to be moved to correct category
- Threads renamed by staff
- Threads / posts removed
- Censored words used
- Threads that had to be merged into another thread by staff.
Each time a task like this is completed by staff, it could increment the users “Staff Contact” score. Staff could then view / report on that score to gain visibility of the number of staff contacts made for that user today, this week, ever, etc.
Forum staff periodically review a Staff Contact score report to determine which individuals are creating the most “noise” and consuming the most time for staff, to enable corrective action to be taken, which could range from a PM guiding the user, up to suspension depending on the seriousness.
The total of all members “Staff Contact” scores could be referenced as indicators of overall moderation workload trends over time.
Forum staff can view a specific users Staff Contact score on the users admin page, to factor this into any decision making about how to moderate.