One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

It’s likely a browser extension that’s blocking something from loading.

Tried Chrome guest mode, incognito mode, firefox, safari, opera… The result is same for that user account — blank white screen after logged in.

That rules out any browser based issues and you should look at the server logs (/var/discourse/shared/standalone/log) so see what’s breaking when this user logs in.

@bartv Private Message you. It is sure that no plugin, custom css is breaking that specific user profile, because rest of em are working just fine! I think there is some database issue, because this is second time this same user faced the same issue, blank white screen, we have already migrated hi…

Schermo bianco vuoto dopo che l'utente accede al suo account

Assistenza prodotto

bartv (Bart ) 6 Dicembre 2020, 11:49am 12

Il mio prossimo passo sarebbe guardare i log del server, potrebbero fornire un indizio.

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Schermo bianco vuoto dopo che l'utente accede al suo account

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