One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

It’s likely a browser extension that’s blocking something from loading.

Tried Chrome guest mode, incognito mode, firefox, safari, opera… The result is same for that user account — blank white screen after logged in.

That rules out any browser based issues and you should look at the server logs (/var/discourse/shared/standalone/log) so see what’s breaking when this user logs in.

@bartv Private Message you. It is sure that no plugin, custom css is breaking that specific user profile, because rest of em are working just fine! I think there is some database issue, because this is second time this same user faced the same issue, blank white screen, we have already migrated hi…

Schermo bianco vuoto dopo che l'utente accede al suo account

Assistenza prodotto

TheBaby5 (Bug Reporter) 9 Dicembre 2020, 7:25pm 21

Grazie per la tua risposta, di seguito sono riportati i log.

Errori

Argomento		Risposte	Visualizzazioni
Blank White page throughout the forum Product Support	6	711	Gennaio 24, 2022
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	863	Aprile 25, 2020
User preferences/dashboard is blank for one user only Product Support	5	1070	Febbraio 7, 2018
Entire site is a blank page after upgrade Product Support	2	617	Settembre 28, 2023
Login and Logout Errors from Cache Settings Conflict with Cloudflare Product Support cloudflare	31	1031	Gennaio 7, 2025

Schermo bianco vuoto dopo che l'utente accede al suo account

Errori

Argomenti correlati