One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

Can you or the user try safe-mode to see if it is a theme or plugin issue?

Already tried safe-mode, it seems only this user account is having blank white screen issue, this is 2nd time we see the same issue to this same user, we have checked user activity log, but there is nothing suspicious. [image]

Any idea why this is happening every time with this same user?

[изображение] TheBaby5: we have also checked the issue via Impersonate feature, we also faced the same white blank screen Can you do this again and check the browser console for errors?

User account Impersonate with safe mode console errors. [image]

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

Белый пустой экран после входа пользователя в аккаунт

Поддержка продукта

TheBaby5 (Bug Reporter) 04.Декабрь.2020 16:05:06 6

Ошибка консоли в режиме безопасности при имперсонации учетной записи пользователя.

Тема		Ответов	Просм.
Blank White page throughout the forum Product Support	6	711	24.01.2022
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	863	25.04.2020
User preferences/dashboard is blank for one user only Product Support	5	1070	07.02.2018
Entire site is a blank page after upgrade Product Support	2	618	28.09.2023
Login and Logout Errors from Cache Settings Conflict with Cloudflare Product Support cloudflare	31	1031	07.01.2025

Белый пустой экран после входа пользователя в аккаунт

Связанные темы