One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile …

Already tried safe-mode, it seems only this user account is having blank white screen issue, this is 2nd time we see the same issue to this same user, we have checked user activity log, but there is nothing suspicious. [image]

Any idea why this is happening every time with this same user?

[imagem] TheBaby5: we have also checked the issue via Impersonate feature, we also faced the same white blank screen Can you do this again and check the browser console for errors?

User account Impersonate with safe mode console errors. [image]

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k…

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

Tela em branco após usuário fazer login em sua conta

Suporte ao Produto

TheBaby5 (Bug Reporter) Dezembro 5, 2020, 3:39pm 8

Instalado 2.7.0.beta1 ( 477538bf2d )

Tópico		Respostas	Visualizações
Blank White page throughout the forum Product Support	6	711	24 de Janeiro de 2022
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	866	25 de Abril de 2020
User preferences/dashboard is blank for one user only Product Support	5	1073	7 de Fevereiro de 2018
Entire site is a blank page after upgrade Product Support	2	619	28 de Setembro de 2023
Login and Logout Errors from Cache Settings Conflict with Cloudflare Product Support cloudflare	31	1037	7 de Janeiro de 2025

Tela em branco após usuário fazer login em sua conta

Instalado 2.7.0.beta1 ( 477538bf2d )

Tópicos relacionados