"You can't login from that IP address"

Suporte
1

I am getting error while login to my account

You can't login from that IP address.

How to fix it.

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2

You have blacklisted an IP address, which prevents users from logging in using that IP address – check Admin → Logs → Screened IPs.

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Search for the IP or IP range that is being blocked and press the Allow button

3

Thanks, system has blocked this particular IP range automatically!

4

It’s due to spam deletions. If you press “delete and block” or “delete spam” this happens automatically.

5

I was experimenting with my system: I’m admin. I invited myself with another mail and I responded. Now, my admin account is blocked from this IP. So I cannot just unblock it as I only have one admin account in this forum.

6

The /users/admin-login page will work, it will email you a one-use token.

7

That’s neat. Is this documented somewhere? It’s the first I see of it existing.

8

I am having a similar problem logging in using the app on my phone. Logging in using my phone or laptop browser works just fine,

9

Your phone does not have a stable IP, so you will need to disable admin login IP filtering (this is what I would do) or use a VPN on your phone to access the forum.

10

I encountered the same problem.

And My admin account can not log in to it also.

How can I just change it? like form ssh?

11

Fine. I’ve done that. I don’t really know but I got on directly by url:8888 and changed the admin>>logs>> spam ips and changed the restriction.

Now it’s done.

12

I got this error today trying to log in to an admin account with ‘use admin ip whitelist’ disabled, I’ve had this issue before but couldn’t figure out what was wrong. My IP was not on the logs -> screened IPs block list (or in an ip range, which I’m not using).

On v2.2.5 I had a list of blocked IPs from spammers, after looking up more info on these IP addresses (https://whatismyipaddress.com/). It showed that a lot of them are owned by Cloudflare. So it must be due to Cloudflare proxying.

Just a heads up for people using Cloudflare (exluding DNS only mode), this might be causing your issue.

I believe the real IP can be obtained from Cloudflare using CF-Connecting-IP or X-Forwarded-For headers: How does Cloudflare handle HTTP Request headers? – Cloudflare Support

13

Correct, there’s a template you need to add to your YML file if you’re using Cloudflare.

in templates: add:

- templates/cloudflare.template.yml
14

Perfect! Will add it now. Thanks @Stephen, appreciate it! :slight_smile:

15

Obrigado, esse era o meu problema. Para maior clareza, precisei modificar a regra em Admin:Logs:Screened IPs.

16

Parece que mudou para /u/admin-login e o token de uso Ășnico nĂŁo estĂĄ contornando a verificação de endereço IP. Existe outra maneira de corrigir isso? Estou atualmente bloqueado fora do meu fĂłrum e sou o Ășnico administrador.

17

OK, consegui acessar usando uma VPN. Alguém pode me dizer como meu endereço de IP foi bloqueado para que eu possa evitar que isso aconteça novamente?

18

Se um Endereço IP Filtrado do tipo “Permitir Login de Administrador” for adicionado, os administradores poderão apenas fazer login a partir de endereços IP listados como permitidos para logins de administrador.

19

Olå, estou enfrentando esse problema como usuårio. Estou tentando fazer login no fórum Sharetribe em https://www.sharetribe.com/community, mas não consigo entrar nem pelo celular, nem pelo computador de trabalho ou laptop. Assim que uso uma VPN, tudo funciona normalmente. Enviei os endereços IP para a equipe de suporte da Sharetribe; eles afirmam que não estão bloqueados e não sabem a razão do erro.

20

A solução foi publicada no tópico, acima:

Admin → Logs → IPs Filtrados.

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Procure pelo IP que estĂĄ sendo bloqueado e pressione o botĂŁo Permitir