thank you for your reply we will try to reach out to them.
But based on the specifications of the VM should it be able to support the described number of users (usually there are 11 active users at one time but it has been seen to increase to 20-30).
Also should we delete a few old discourse backups - there is only 7.7GB storage left, (14.5GB taken by backups), perhaps this is also contributing to the performance degradation?