EXCEPTION: Permission denied - Backup

Product Support

AI-generated summary

Backup Issue: Permission Denied

Eran_Markus is experiencing a permission denied error when trying to create a backup, despite being in the admins group. The error message points to a problem with write permissions on the server.

Falco suggests that the issue is likely caused by incorrect permissions on the folder where the backup is stored. However, Eran_Markus clarifies that the server runs on an EC2 machine and data is set to be uploaded to an S3 bucket, with permissions confirmed.

1

Hi,

After clicking the Backup button, this happens.
Users are logged in using SSO. Former admin manages to create backups (Which at the moment only work automatically)
My user which is in the admins group is denied, so is another one’s admin user.

Would appreciate the help!

[2021-08-31 16:07:17] Marking backup as running...
[2021-08-31 16:07:17] Making sure '/var/www/discourse/tmp/backups/default/2021-08-31-160717' exists...
[2021-08-31 16:07:17] Making sure '/var/www/discourse/public/backups/default' exists...
[2021-08-31 16:07:17] Updating metadata...
[2021-08-31 16:07:17] Dumping the public schema of the database...
[2021-08-31 16:07:17] EXCEPTION: Permission denied
[2021-08-31 16:07:17] /var/www/discourse/lib/backup_restore/backuper.rb:139:in `popen'
/var/www/discourse/lib/backup_restore/backuper.rb:139:in `dump_public_schema'
/var/www/discourse/lib/backup_restore/backuper.rb:36:in `run'
/var/www/discourse/script/spawn_backup_restore.rb:9:in `backup'
/var/www/discourse/script/spawn_backup_restore.rb:34:in `block in <main>'
/var/www/discourse/script/spawn_backup_restore.rb:4:in `fork'
/var/www/discourse/script/spawn_backup_restore.rb:4:in `<main>'
[2021-08-31 16:07:17] Deleting old backups...
[2021-08-31 16:07:18] Cleaning stuff up...
[2021-08-31 16:07:18] Removing '.tar' leftovers...
[2021-08-31 16:07:18] Marking backup as finished...
[2021-08-31 16:07:18] Refreshing disk stats...
[2021-08-31 16:07:18] Notifying 'eranm' of the end of the backup...
[2021-08-31 16:07:22] Finished!
2

Looks like it’s a problem with the permissions on the folder where the backup will be stored on the server. Enter the container and check if the write permissions are there.

4

No container, it runs on EC2 machine. Data is set to be uploaded to S3 bucket, permissions confirmed.