Hi everyone, I have an issue where the delete user secondary window (the one that actually deletes the user, does not show on staging/prod (docker setup), but works fine locally - no docker setup) [SCR-20230205-lrh] [SCR-20230205-lrw] Nothing happens when I press delete only. On local, it proceeds to show “Deleting…” and deletes the user. It just stopped working a few weeks ago. I was using it to delete users in December last year.

Hi Stephan :wave: Can you share your Discourse version? Is there any error in the browser dev tools console? Is there any error in the logs from your Discourse admin panel?

Nothing anywhere, it’s like the code is not called, I looked it over locally and debugged it, it all runs ok. It’s really weird. Installed 2.5.0.beta7 ( 2a17124a5b )

2.5 is pretty old now- about two and a half years, Discourse just hit 3.0. Is there any reason you aren’t upgrading?

Uh so many in fact :slight_smile: We have a custom plugin that runs all the logic, making discourse just a tool for storing data and handling basic authorization and authentication. We run a mobile-first API that also handles the payment validation and social logins with mobile apps (custom flows) among other advanced features :slight_smile: My issue is not really with the discourse setup as a whole, or with the version, as it was running well for 3 years and it will still run for a few years because it has no strict dependencies on anything, and we have it hosted on a dedicated server. I really need someone to tell me how to go about finding out why when pressing the action, there is nothing happening… As I see it, it’s all javascript destroy(opts) { const user = this; const message = I18n.t("admin.user.delete_confirm"); const location = document.location.pathname; const performDestroy = function(block) { bootbox.dialog(I18n.t("admin.user.deleting_user")); let formData = { context: location }; if (block) { formData["block_email"] = true; formData["block_urls"] = true; formData["block_ip"] = true; } if (opts && opts.deletePosts) { formData["delete_posts"] = true; } return ajax(`/admin/users/${user.get("id")}.json`, { type: "DELETE", data: formData }) .then(function(data) { if (data.deleted) { if (/^\/admin\/users\/list\//.test(location)) { document.location = location; } else { document.location = getURL("/admin/users/list/active"); } } else { bootbox.alert(I18n.t("admin.user.delete_failed")); if (data.user) { user.setProperties(data.user); } } }) .catch(function() { AdminUser.find(user.get("id")).then(u => user.setProperties(u)); bootbox.alert(I18n.t("admin.user.delete_failed")); }); }; const buttons = [ { label: I18n.t("composer.cancel"), class: "btn", link: true }, { label: `${iconHTML("exclamation-triangle")} ` + I18n.t("admin.user.delete_and_block"), class: "btn btn-danger", callback: function() { performDestroy(true); } }, { label: I18n.t("admin.user.delete_dont_block"), class: "btn btn-primary", callback: function() { performDestroy(false); } } ]; bootbox.dialog(message, buttons, { classes: "delete-user-modal" }); },

Have you looked at the commits which followed that particular release? It could just be a bug specific to that version. If it ever worked on that build I would be investigating what else has changed. Have you updated anything since locking in at that build? Any third party plugins?

And there are no errors in /logs or your browser console?

This is my plugins list :slight_smile: [SCR-20230205-l51] The people at docker_manager did some things recently, DEV: Resolve deprecations in upgrade-notice component (#162) · discourse/docker_manager@98205ea · GitHub, that bricked my setup for a few days until I found it… But that’s kind of it.

Have you pinned the Discourse version in your app.yml?

[image] Stefan Brighiu M: We have a custom plugin that runs all the logic, If you have a custom plugin why doesn’t it appear in the plugins list? How was this instance installed?

Delete user feature stopped working on staging/production docker setups, but works on local (no docker setup)

Product Support Self-hosting

Stefan_Brighiu_M (Stefan Brighiu M) February 5, 2023, 4:37pm 7

Nope.. it stopped working mid-January or so, while the app was already running. It’s very weird.

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Delete user feature stopped working on staging/production docker setups, but works on local (no docker setup)

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